“We measure our success by how much we help our clients increase their business. In the last 25 years we have achieved 100% client satisfaction”
– Joel Linchitz, President of Phone for Success
What If You Could Maximize The Results Of Every Customer Contact?
Every communication that occurs in the telephone channel is an opportunity for your firm to increase profits and retain customers. Whether you have field sales that use the phone to generate appointments, call center or inside sales personnel who sell products directly, or a customer service team that has a variety of responsibilities, there are numerous situations that if handled optimally, would result in increased revenues and profits.
That’s what Phone for Success has been doing for its clients for over 20 years.
We have an unparalleled track record of working with companies to maximize the performance of all personnel with customer contact responsibilities.
Our objective is not to sell you a Training Program; but to maximize your profit potential by turning every telephone communication into an opportunity. Sometimes this involves creating better sales strategies for the medium, easy to use tools for your personnel or a customized training program. We help your staff capitalize on missed opportunities to sell, generate appointments, retain more customers, up-sell and cross-sell, and always to build future goodwill with customers.
WHAT WE DELIVER:
• Dramatic increases in sales performance
• Maximum up-sell and cross-sell opportunities
• High level sales professionals that achieve their full sales potential
• The ultimate Customer Service experience to your clients
• Field sales reps who can double their appointments by cold calling
• Frontline Managers who can motivate their team for long term results
• Employees trained to maximize their results from every customer contact
Can You Track Your Training Results Directly To Your Bottom Line?
Today, you can no longer afford to spend money and hope for the best. Neither can you train your staff just because it might motivate them for a week or two. Any budget money you spend has to be an investment that will pay off now and for the long term.
. For more than 20 years, we have been delivering extraordinary results with our customized Phone for Success ® Training Programs to companies like Sharp, Sonoco, ING, Prudential, and many others. All of our clients both large and small have one thing in common: They can demonstrate more sales, and more profits directly related to our participation.
Based on the proven Phone for Success ® methodology developed by our CEO, Joel Linchitz, (he literally wrote the book on Sales and Service Training for the telephone medium) we have trained thousands of reps and Frontline Managers to achieve results that immediately lead to increased profits.
Contact us now and we will demonstrate how we can guarantee your success
How Do You Meet Your Profit Objectives In a Tough Economy?
In every organization there are numerous one to one conversations between your company representatives and your customers and prospects. While one missed opportunity may not dramatically alter company profits, when taken together, however, the calls that occur each day can have a significant effect on the bottom line. As a Training and Consulting Firm we look to convert those lost opportunities into new found profits.
Starting with a thorough Needs Assessment, we look at all customer touch points, across various business channels for opportunities to sell more effectively, retain more customers, collect more revenue, and bring more profit to the bottom line.
As Consultants, Phone for Success ® understands that any successful solution must fit the unique and specific needs of your company or department. We can examine your current results by analyzing several areas that might be impacting performance including hiring, training, incentives and motivation, leadership and coaching issues.
If any of these issues are affecting your business performance, contact us and we will demonstrate how we can guarantee your success.
On-Going Coaching Is The Key to Long Term Results
Seminars are great motivational tools, but unless you have the right follow-up your investment may not last for more than a few weeks. Phone for Success ® Programs are designed to accomplish just the opposite. Our clients report that they are still seeing dramatic results even after 2 years of our initial Training Program.
Our results last because we have learned that changing behavior doesn’t happen until you create new habits. And new habits are not created overnight regardless of how good or motivating a Training Seminar might be.
Your Supervisors And Coaches Hold The Keys To Long Term Success.
From Day One we focus on your Supervisory staff, we get their buy in and make sure they have the Coaching tools, structure, and techniques to continue the learning process long after we delivered our initial Program to your Sales or Service reps. We provide a systematic reliable process that Coaches can easily use to give feedback, conduct on-the-spot training, evaluate staff, set clear cut measurable goals and drive performance.
Tell us what you need and we will start providing immediate help in building new standards of excellence and quick improvements to your bottom line.