Lead Your Reps to Extraordinary Results.

On-going monitoring and coaching are extremely important to building and enhancing the performance of any telesales organization. Coaching helps fine-tune telesales skills, ensures that the correct message is getting through to clients and prospects, and can be utilized as a valuable tool for benchmarking performance standards. In order for training to be effective and for long-term telesales goals to be achieved, it is essential that managers and supervisors become competent telesales coaches.

The TeleCoach™ Performance Management System is an on-going performance management program consisting of a written evaluation tool for monitoring sales reps’ performances, as well as a system for managers to record their observations and accurately remember the specifics of each rep’s performance. The program employs a 120-point system to assess the performance levels of sales personnel in various skill categories including: introduction, presenting appropriate solutions, listening skills, rapport, overcoming objections, and closing skills. It provides a means for the sales rep to continue improving and enhancing his/her telephone communication skills, and makes it possible for managers to pinpoint specific behaviors that deserve praise or need improvement.

In addition, the TeleCoach™ can be used to make sure that your quality standards are adhered to by achieving several additional objectives, such as: setting specific daily, weekly, and quarterly individual and team goals, fostering the consistent up-selling and cross-selling of products and services, and measuring the return-on-investment of these efforts.

Furthermore, our clients have effectively used TeleCoach™ to benchmark their customer telephone performance levels against those of their competitors. But the TeleCoach™ System has been used most effectively as an on-going real-time coaching tool, to increase awareness of present skill level and to teach new skills, so a consistently high level of performance can be maintained throughout the organization.

The TeleCoach™ System:
• can be used as an individual or group performance tool;
• can be tallied and graphed monthly to evaluate the group’s performance as a whole, for incentives and bonuses;
• can be used as a yardstick to hand out recognition awards for consistently high performance, most improved, et cetera, thus making it a challenge for inside sales representatives to increase their scores;
• will guide managers or supervisors in giving immediate feedback to their staff;
• will help allow representatives know that they are doing a good job as well as to identify potential problems;
• will help strengthen morale when done positively.