Save Time, Dollars, Frustration

Recruiting and Hiring the BEST Candidates

The expectations we have for our sales and CSR staff today are higher than ever before.
We want our reps not only to satisfy the customer and be helpful, but to increase revenues by cross-selling, upselling and retaining customers. Today, the major difference that can separate one company’s call center from another is the skill and talent of its sales and service staff.

To stay on top in today’s marketplace, you have to be able to answer these questions:
• How can you determine who will best perform on-the-job?
• What’s the best method to screen, interview and hire successful reps?
• How do you train your reps to understand the needs of the customer and get them to offer proactive solutions so that they become consultants and coaches to prospects/customers and provide real value-added services?

Most call center positions require staff to perform large volumes of personal interchanges with prospects or customers. And, they’re required to perform those interchanges again and again and again to produce consistent hourly results. This is a deceptively simple task.

Sizeable company resources of time and money can be devoted to selecting the best candidates for these positions, only to watch their efforts fizzle into higher and higher turnover rates. What to do?

PFS Can Help

PFS will help you identify, recruit, interview, select and present the best possible
candidates for your approval. Relying on our 25+ years of experience in the
teleselling/service field, we have identified the specific characteristics and personality
qualities of the most successful reps and managers in the industry and codified these characteristics into our 27-Point Hiring Scale‘. In addition, PFS will:
• Identify and recruit the best candidates using a variety of search methods, including
the internet, newspaper ads, and industry-specific publications
• Screen applicants over the phone
• Select applicant for face-to-face interviews
• Conduct face-to-face interviews
• Test and evaluate a candidates ability to succeed
• Present only pre-screened and interviewed candidates to you for final selection