Start Right the First Time

If your goal is to set up a state-of-the-art call center that can be expanded as demand grows, PFS can help you. With the help of the Phone for Success® team of expert consultants, your company will be able to make educated decisions on how to best structure your center based on your specific needs, application and budget. Our goal is to help you avoid costly mistakes and get your program up and running quickly at optimal performance.

Establishing an in-house call center has many advantages. Your in-house center allows for consistent and measurable performance, economies of scale, security and confidentiality. In addition, an in-house call center can also more easily test the effectiveness of marketing campaigns by more closely measuring response; it can also be more adept at capitalizing on changing conditions in the marketplace.

PFS will consult with you to:
• Assist in clearly defining the mission and objectives of the national call center;
• Acquire the necessary product knowledge to implement the program effectively;
• Maximize available resources;
• Examine current marketing strategies and sales methods;
• Assist in setting initial and long-range performance goals;
• Assist in establishing accurate sales and revenue projections;
• Determine appropriate staffing levels;
• Begin development and testing of scripts and objection/response guides
• Recruit and hire a call center director
• Develop work flow and management controls
• Develop a commission and incentive plan
• Design the call center environment
• Determine technology requirements
• Determine location and space requirements

Outsource or Build Your Own Program

With 25+ years of experience, we can help you work through the pros and cons to determine what would best work for your situation.

Why We Get Outstanding Results
• Our CEO, a recognized expert, is personally involved with all projects
• We have a 25-year track record of success in helping companies increase their ROI
• We incorporate a sales perspective to the service process and a service approach to sales
• We endeavor to learn your business as if it were our own
• We incorporate a reliable systematic process with proven results