If you find that your call center isn’t delivering the results you’re used to, or if your turnover is high or morale seems low, it might be time for a tune-up. A strategic evaluation can help you fine-tune every aspect of your inbound and/or outbound call center design, development, and implementation. PFS can help identify and define the factors contributing to the situation, and recommend the appropriate remedies.

Phone for Success® consulting services range from evaluation of current operations to development, implementation, hiring, and training for a complete start-up call center facility. We have in-depth experience in a wide variety of business models and situational problem- solving.

Areas of Expertise

• Exploration of needs and objectives
• Evaluation of and recommendations for currently operating call centers
• Design and implementation of start-up call centers
• Research and customization of training programs and materials
• Hiring and training of supervisory and management staff
• Hiring and training of sales and service reps
• Design of motivation, compensation, and incentive programs
• Scriptwriting
• Performance enhancement and follow-up strategies
• Remote quality monitoring
• Outsourcing

Why We Get Outstanding Results

• Our CEO, a recognized expert, is personally involved with all projects
• We have a 25-year track record of success in helping companies
increase their ROI
• We incorporate a sales approach to the service process and a service
approach to sales
• We endeavor to learn your business as if it were our own
• We implement reliable systematic processes with tested and proven results