Great Coaches Inspire Extraordinary Performance Results.

Given the right tools and training, a frontline manager can help reduce turnover, increase morale and motivation and help each team member achieve their personal best in sales and service results. Our coaching for excellence programs provide just that type of help.

Change Behavior / Change Results

To change behavior you need to create and reinforce new habits and that can’t be done by putting your reps—or managers—through a one-day training program. That’s why your managerial, supervisory and/or coaching staff need three things before you implement any training solution:
1. Commitment from executive management for managers to spend about 60% of their
time coaching reps;
2. Commitment from managers to coach reps in how to change their behavior;
3. The skills to get it done.

Our programs go the heart of these issues to make sure you get an immediate and long-term payoff from your training investment. Our program gives your manager the tools and techniques necessary to coach their team to success. Topics can include:
• A reliable 4-step coaching process
• The right monitoring tools to measure performance
• How to deliver positive and corrective feedback
• How to motivate their staff to achieve extraordinary results
• How to follow-up initial training with short,weekly training meetings
• Writing effective dialogue guides or scripts,
• Recruiting extraordinary reps
• Incentives and programs that increase performance

Why this is Best Training on the Planet for Frontline Managers and Supervisors

Our coaching programs are based on proven methodology established by our president, Joel Linchitz, who has been one of the leading authorities on training for the telephone medium for the last 20 years. Joel not only has personally trained thousands of reps and their frontline managers to have superstar success but has personally spent many years at all levels of call center management. His experience and expertise has produced coaching programs that get maximum ROIs for his clients.

Each of our Coaching for Excellence“ programs are:

1. Completely Researched and Customized to your organization
A program designed for your organization starts with our understanding the uniqueness of you product, service, value proposition, culture and all other factors of your business that we will combine with our methodology to create a program that will drive supervisors to become great leaders of their teams

2. Designed to achieve long term results not a one week boost in sales
All of our training solutions have follow-up built in from day one of the program. After initial training supervisors are continually coached by a combination of conference calls, web broadcasts and one on one telephone meetings to assess progress and troubleshoot questions that may arise

3. Use a Proprietary 4-step systematic reliable coaching process
Our model has been learned and used successfully by thousands of frontline managers to get immediate and long term coaching results. The heart of our process is a model for delivering feedback that enables coaches to quickly motivate staff and get positive changes in behavior