Maximize Your Results Immediately

Whether you’re looking to establish a 10-person in-house B-B unit, to fine-tune your current operation, or create a build-from-scratch 300+ seat, state-of-the-art contact center, Phone for Success® can assist you every step of the way.

With the help of the Phone for Success® team of expert consultants, your company will be able to make educated decisions on how to best structure your center based on your specific application needs and budget. PFS has been providing consulting services for sales and service in the telephone medium for 25+ years. In fact, our president Joel Linchitz, literally wrote the book, The Complete Guide to Telemarketing Management (published by Amacom Press), more than 15 years ago (a revised edition is due out soon). Today, his expertise still grows with every new challenge PFS faces in maximizing sales and rep performance in call centers. When using PFS consulting services, that expertise is your guarantee that whatever challenge you face, you’ll be sure to get it right the first time. Our expertise comprises:
• Conducting needs assessments and call center fine-tuning
• Maximizing selling strategies
• Developing scripts
• Recruiting the best candidates
• Designing motivation and incentive programs
• Coaching Guidance
• Monitoring Offsite
• Developing a sales culture in a service center
• Transitioning from service to sales applications
• Transitioning from inbound to include outbound applications
• Account and pipeline management for sales and sales support
• Integrating sales and sales support with the field
• Training programs for reps, managers and coaches
• Train-the-Trainer Certification and licensing