About Phone For Success

Phone for Success is a training and consulting organization that specializes in developing highly customized training programs for inside sales professionals, call center sales/ service personnel and field sales staff. In 25+ years we have achieved a sterling reputation for delivering programs that increase results by as much as 200%.

We believe that every customer contact is an opportunity to maximize profits

Every telephone communication is an opportunity for your company to increase profits or retain more business.
We are dedicated to finding those opportunities and training your employees to maximize the potential of every conversation that occurs with your company’s prospects or customers.

While many of our clients are small-to-medium sized businesses, our most highly visible clients comprise 50 of the Fortune 1000, and include such companies as: Dale Carnegie Training, The Dreyfus Corporation, Bank America, Ricoh, Prudential Insurance, Matrix Direct Life Insurance, Sonoco Products, Alltel Communications and Sharp Electronics, among many others.
• Dale Carnegie increased its sales by 50% virtually overnight
• ADP generated five new appointments per week for each of 600 sales personnel
• Sharp dramatically improved dealership market share with the Phone for Success® program
• Aetna re-engineered its entire company for proactive customer relationship retention
• Matrix Direct Insurance doubled its conversion rates from inquires

Four Compelling Reasons to Consider Phone For Success

1. We expect to be held accountable for your results

We have had a 100% satisfaction rate among our clients and we are not afraid to put some “skin the game” by standing behind our programs to make sure we reach your profit objectives.

2. We become experts in our clients’ business.

We strive to completely understand our clients’ products and services, their culture, the unique customers they serve and the existing tools and training already on hand. Only when we completely understand our client organization, are we able to build a unique, customized program, incorporating those sales and services processes we’ve tested and proven to be effective.

3. We teach a consultative, needs-based approach.

When service reps convey to customers a desire to help them find just the right solution to their needs, customers will come back again and again—and tell their friends. Our model is a straightforward, 4-Step Process that encourages reps to uncover customer needs by asking the right questions at the right time and paraphrasing the answers.

4. Our results are long-term.

Our innovative program design has reps actually using their new tools on the second day of training—and getting the results to prove it. But the key to maintaining this momentum is to help managers/supervisors learn how to coach their reps to continue using the sales/service tools until they become second-nature skills. Manager delivered follow-up strategies are the bottom-line key to sustaining results over the long-term.

Contact us and we will help develop a customized plan to increase your profitability.