Joel Linchitz - CEO

Joel is recognized worldwide as one of the leading expert on telephone sales techniques and customer service excellence. A frequent keynote lecturer, speaker and trainer, he is also the Author of The Complete Guide to Tele-Marketing Management, a book that has received broad acclaim, has been reprinted in Japanese, and is considered one of the definitive books in the field.

Joel has trained thousands of employees to use the telephone effectively in virtually every kind of business environment. His innovative programs
reflect a results-oriented, proactive philosophy that leads to increased motivation, sales and service excellence and job satisfaction. His friendly, direct and interactive approach has made his programs popular, practical and rewarding. Managers, Supervisors and staff who participate in his programs consistently generate sales and service results to be proud of.

Joel is president and founder of the New York Metropolitan Chapter of the American Teleservices Association, and is a member of the National Speakers Association. He has appeared on Moneyline, Court TV, Money Radio, and American Radio. He has also written articles for publications, such as Call Center Magazine, Telemarketing Magazine, TeleProfessional an The Selling Advantage.

Randy Wells - Senior Consultant

Randy Wells has always been a leader having built many successful organizations. As Senior VP for Michael Gerber (the “e” myth) Randy learned that systems management is the key to the dynamic growth of any organization. “Growth can be 10 fold in a short amount of time if the proper systems are in place to accommodate”. He was instrumental in building the largest internet attorney matching solution in the industry. LegalMatch.com grew 300% in the years Randy spent with that organization as its CEO. He understands the sales process and the scripting and training necessary to accomplish your goals. Mr. Wells is in the Hall of Fame for Prudential Financial Services, having developed the number 1 ranking for sales in the entire country. During his tenure at Prudential, he led a team in developing a recruiting, training, monitoring and management system that enabled his representatives to more than double the company average. He has graduated from the Presidents Negotiation School (the Sandler System), has completed advanced coursework in Taxation, Investment Analysis, and Wealth Accumulation Strategies through an extension of USC and completed many other courses through the year.

Understanding the end result, then building the framework to achieve it has always been the basis for success.

Toni S. Erlich - Director of Training

Toni is a professional trainer specializing in interpersonal communication skills. Her approach to training is hands-on and she readily involves participants in learning through discussion, structured exercises, and role-playing.  Her coaching skills are extraordinary and her sessions are lively and well received.  Toni’s informal approach yields consistently high ratings.

A wide variety of industries and Fortune 500 companies, including AT&T, Estee Lauder, Chase Bank, Exxon Mobil, and the New York Stock Exchange have used her Active Communicating and Listen! programs.  She has been on the faculty of the Graduate School of Management at The New School for Social Research and she has served as a course leader for the American Management Association.  Toni has also written handbooks for the insurance industry and written articles for a broad range of business publications.

Toni has enjoyed a lengthy tenure with Phone for Success as Director of Training. She has spoken before many organizations, both live and on television, and maintains membership in a variety of professional associations.

Lucy Lasky  - Senior Consultant

Lucy is a Senior Consultant with more than twenty years of experience in sales and sales management. She has held numerous positions, ranging from Senior Sales Executive to Vice President, within a variety of industries. She has held management positions with several companies including Cable and Wireless, Sprint, and Prudential.

Lucy has worked with numerous call centers in such diverse companies as Prudential, Dale Carnegie Training, Bank of America, and Dreyfus Mutual Funds. Her experience includes designing training programs, manuals and job aids. In addition, Lucy has broad experience training and delivering seminars on TeleConsulting, Sales, and Sales Management Techniques.

Lucy is the former CEO of UpTheLadder, an executive search agency providing custom services for a limited number of corporate clients. Her candidates include C-level executives, all levels of management, and key corporate personnel in Marketing, Sales, and Finance.  UpTheLadder is now a subsidiary of the Phone For Succes Corp.