Automatic Data Processing, Inc.
Aetna, Inc.
Alltel Communications, LLC.
American Customer Care, Inc.
American Life Insurance, a division of NY Life Insurance
American Maturity Life Insurance, Inc.
American Standard Brands
Bank of America Corp.
Bavarian Embassy in NY
Carl Zeiss, Inc.
Cigna Corporation
Citigroup, Inc.
Dale Carnegie & Associates, Inc.
The Dreyfus Corporation
GE Financial
Go Ahead Vacations
Hartford Financial Services Group, Inc
Holland America Line, Inc
IBM Business Partners
ING Direct
JPMorgan Chase & Co.
Kaplan, Inc.
Matrix Direct, Inc.
Medco Health Solutions, Inc.
National Grid
NY-Presbyterian Hospital
Panasonic Corporation of North America
PerkinElmer Inc.
Prudential Financial, Inc.
Ricoh Co. Ltd.
Royal Sun Insurance Group plc
Russ Berrie & Co, Inc.
Sharp Corporation
Sonoco Products
Sprint
T. Rowe Price Group, Inc.
The Company Corporation
Weight Watchers International, Inc.
Weill Cornell Medical College

Client Results

When WeightWatchers wanted their nation wide, customer service network to convert inbound calls into cross-sell opportunities, they called Phone For Success.
The result was an interactive, instructional program, which was rolled to the dealer network across the US.

When Medco wanted its pharmacists to call doctors to make them switch from name brand prescriptions to generic versions of the same drug, they called Phone For Succes.
The result was the training of the pharmacy staff to get doctors on the phone and to communicate to them that the generic prescription was as effective as the brand name prescription.

When IBM’s independent computer support dealers wanted to sell more support services, they called Phone for Success.
The result was several seminars with their field sales staff in how to generate appointments.

When Automatic Data Processing (ADP) needed appointments for its sales force, they called Phone for Success.
The result was the build-out of 25 lead generation telephone sales departments throughout the US.

When Dale Carnegie wanted its sales force to generate more appointments for their training programs, they called Phone for Success.
The result was a 50% increase in sales virtually overnight.

When Kyocera Mita wanted to reach the CFO’s of major US corporations to sell their office products, they called Phone for Success
The result was a cold calling training program for 25 key field sales reps who generated 65 appointments with CFO’s of major corporations. The program was then rolled out to regional offices.

When Fleet Bank (formerly BayBanks) needed a program to cross-train both sales and service personnel, they hired Phone for Success.
The result was a unique and cost-effective program that trained both departments at the same time and ground participants in the same vocabulary and knowledge base and increasing productivity.

When Sharp Electronics wanted its dealer network to deliver superior customer service and increase lead generation, they hired Phone for Success.
The result was a co-op program for independent US dealers that taught field sales reps to deliver excellent customer service and overcome call reluctance.

When the Dreyfus Fund needed to convert more inquires into solid sales, they hired Phone for Success.
The result was an increase in the conversion rate from 3% to 18%, a 600% increase!

When Ameriquest Mortgage wanted its 1,600 loan officers to use a consistent, consultative approach with customers, and to train them quickly, they called Phone for Success.
The result was that all 1,600 loan officers were trained in 3 months and achieved a dramatic improvement in sales.

When Alltel needed a training program to boost sales of cell phone accessories, it called Phone For Success.
The result was a Trainer Certification program that trained over 1,000 sales and service reps. Alltel’s ultimately high profits led it to a successful merger with Verizon.