Does your call center:

• Handle inbound or outbound calls or both,
• Handle B2B and/or B2C calls.
• Perform inside sales for high-net-worth clients or high-value products
• Cold-call to generate leads, appointments or sales
• Have a help desk, or provide tech support, or
• Want to increase your staff’s ability to upsell or cross-sell,

If you answered YES to any of the above, we can deliver dramatic results with
performance increases of 200% or more.

Our specialty is telephone communication for sales, and according to our clients we excel at what we do.

When Dale Carnegie, a leader in sales and communication training was looking to improve its staff’s telephone sales performance, they came to us to help them implement a training program. The result was a 50% sales increase virtually overnight. While those results would make any client happy, the real test of whether training program is worth the money is whether those results hold up for the long term.

Seminars Don’t Work

A seminar can be fun, exciting, inspiring and even teach something important. But it rarely changes behavior for the long term. In fact, the benefits last only for a week or two at most. No matter what you spend on a seminar, you’ve spent too much if your goals are long term.

While we will happily deliver a one-day seminar to fire your staff up for a special launch, we will also customize a systematic reliable process for your company that will actually change behavior for long-term sales success.

Results Get Better and Better—even two years later

If you’ve ever witnessed the results from your training investment dwindle after a few weeks, your experience is no different from 90% of the companies that have hired an outside firm to deliver a training seminar. Our track record is just the opposite. Our clients:
• Get great results immediately
• Results keep improving over time
Many of our clients report continued performance improvement more than two years after the initial training program.

Why We Get Outstanding Results

• Our programs are designed so that results keep getting better over time
• We deliver a complete system and strategy—not a seminar.
• Follow-up is built into our programs right from the start
• Supervisors are a key part of the program and learn how to coach for immediate and long-term results
• We customize all programs, incorporating deep product/service knowledge and your unique value proposition.
• Experts who have been on the phone in similar situations deliver our programs
• Our CEO, a recognized expert, is personally involved with all projects