Service Reps Improve Performance by More Than 100% Using a Sales Approach.

PFS believes it’s essential that service reps have a sales viewpoint when it comes to delivering service excellence. With the continuing growth of technology in the 21st-Century, more and more customers will be able to get their basic service needs met without speaking to a live agent.  But for customers with complex needs, there is an increasing demand for live agents with higher level communication, sales and service skills.

Service reps, technical support, help desk staff, or sales/service reps in call centers who adopt a needs-based, consultative selling approach in their work discover they can increase dramatically their company’s profits, productivity, and customer satisfaction.

We believe sales and service are really two sides of the same coin. A needs-based approach means that your reps ask the right questions, understand clients’ true needs and can best match solution to those needs.

Why we get outstanding results

• Our service programs are designed so that results keep getting better over time
• We deliver a complete program and strategy–not a seminar.
• Follow-up is built into the program right from the start
• Supervisors are a key part of the program and learn how to coach for immediate
and long-term results
• All programs are customized to reflect your product/service and your unique
value proposition.
• Experts deliver our programs.
• Our CEO, a recognized expert, is personally involved with all projects