Follow-Up Support

Change Behavior, Change Results

Critical to the success of any training program is the degree to which the systems, tools and techniques originally taught are followed up on-the-job to be sure they’re being implemented correctly and put to good use.

Experts claim it takes from 18-21 days to own a new skill. Our experience bears this out. In order for a positive change in behavior to occur, it’s essential to have the right follow-up programs in place to support learners immediately after training takes place to ensure skill mastery and underscore your ROI.

PFS follow-up support employs a variety of processes that, when followed, virtually ensure that your reps will continue to use their new behaviors over and over again to get the results they’re after.

PFS will oversee and monitor implementation of follow-up support on an as-needed basis to make certain the program achieves its objectives. This could include troubleshooting any problems that might occur and/or making course-corrections if needed.

Some Phone for Success follow-up strategies include:

• Remote coaching with e-Coach
Our expert consultants and trainers provide on going coaching to your reps on a regular basis providing additional training and motivation for long term success.
• Keeping Skills Alive
Pre-designed, short-training processes representing each module of the training program. Delivered by supervisors and/or managers as periodic motivational boosts.
• Podcasts
These are edited versions of our web training topics that can be downloaded to portable listening devices.
• Web Training
Built in to each training program for reps and their coaches, are web training sessions with Phone for Success experts.