Keeping Skills Alive is a 10-module “meeting-in-a-box” program, customized for your company.  It is delivered by your managers as part of an ongoing weekly or monthly meeting program.

Each module presents a strategy for reinforcing skills already learned in our Phone for Success® Consultative Sales training program.

With the Keeping Skills Alive program, you and your staff will be reassured to know that the skills they have learned or are learning are literally being “kept alive.”  By working regularly to build skills, your staff will achieve a higher degree of confidence, increased motivation, enhanced professionalism, and an attitude that will continue to reflect your company’s reputation.

Modules

• Identifying call objectives — primary and secondary objectives
• Opening statements — attention-getters and initial benefit statements
• Understanding through questioning — effective open-ended questions for uncovering needs and “hot-buttons” of prospective customers
• Constructing high impact questions — questions that are sure to get a thoughtful response
• Paraphrasing prospect needs — an active listening technique that helps build rapport
• Objections as sales opportunities — overcoming objections using Feel/Felt/Found™
• A consultative approach to objections — overcoming objections using the The Phone for Success® C.A.R.E.™ model
• Identifying and removing barriers to listening — non-verbal cues and their possible meanings
• Prospecting — turning cold calls into warm calls
• Putting it all together  — incorporating the steps

Delivery Format

For delivery of this program in-house, Phone for Success® provides you with a master copy of each training module and the materials needed for each session. Easy-to-follow instructions give your coach or front-line manager the necessary tools to conduct a successful 45- to 60-minute skills meeting.  These include specific instructions on how to set up the session; which topics will be covered; and how to conduct role-plays, activities, exercises; and how to debrief your staff to be certain each participant has learned from the session.