The Best Training Results On The Planet For Reps And Their Managers

Sales/service reps can learn to capture spectacular performance results by mastering the proven methods of Phone for Success“, a pioneer in needs-based telephone selling. Inbound or outbound reps, B2B or B2C all can explosively boost your call center’s performance—and your bottom line.

We Can Help:
• Boost your reps’ Telephone selling abilities
• Deliver the ultimate in customer service experience
• Maximize upsell and cross-sell opportunities
• Field sales reps master cold calling techniques

A SYSTEMATIC RELIABLE PROCESS FOR LONG-TERM PERFORMANCE GAINS

With 25+ years of training and consulting experience we know that seminars are great short-term events but they can never substitute for using a systematic, reliable process
that is fully integrated into your corporate culture, thoroughly customized to your value proposition and supported by managers who have been certified to follow-up, coach, and
lead their staff to success.

BY UNDERSTANDING YOUR BUSINESS NEEDS WE GET EXCEPTIONAL RESULTS

PFS customizes its workshops and training materials to reflect your company’s specific
needs and marketplace; we develop problem-solving strategies that address your marketing plans and sales goals; we take the time to become experts in selling your products and/or services and identify your key issues. As a result, our programs echo your culture, language, and specific solutions in our workshops and dialogue guides. PFS training solutions not only increase rep buy-in to the training, but establish the platform for long-term results.

Our proven track record shows performance improvements of over 200%

You can apply our systematic process to:

• Maximize sales for all call center sales professionals
• Maximize service for call center professionals
• Move from service applications to include sales offerings
• Maximize sales for high-level inside sales professionals
• Manage your pipeline and accounts for sales or sales support functions
• Upsell and cross-sell in the call center environment
• Get call reluctant field sales professionals to generate cold call appointments
• Add sales applications to technical support/service support and maximize success
• Improve morale and motivation with service staff who are asked to transition to sales responsibilities
• Help supervisory staff coach and motivate staff to excellence

Top Ten Reasons* We Get Outstanding Results

10. Our programs are designed so that results get better and better over time
9. Participants buy-in to our programs before we step foot in the classroom.
8. We have a plan for the morning after initial classroom training
7. Experts who have been on the phone in similar situations deliver our programs.
6. Follow-up is built into our program right from the start
5. We customize all programs, incorporating deep product/service knowledge and your
unique value proposition.
4. Our CEO, a recognized expert, is personally involved with all projects
3. Supervisors become keys to success as they learn how to coach for immediate and
long-term results
2. Reps have to demonstrate learned skills in a live situation before training is completed.

And the TOP Reason We Get Outstanding Results:
1. We deliver a complete system and strategy—not a seminar.

* Thanks to David Letterman